General FAQ
There are a few ways you can contact us!
- Submit a Support Ticket here
- E-mail us at support@trainyourtribe.com
- For general inquiries (non-support related), text us at 980-825-5692
We ship on or around the 20th of every month! We will send you an e-mail when your order is about to ship, so be on the lookout! To view the complete Subscription Schedule, click here.
*If you ordered the Business Building Planner, it will ship separately on our weekly ship day via Media Mail.
We do not guarantee arrival by the 1st of the month. However, we do guarantee if you subscribe by the 19th we will ship your box out the week of the 20th, which gives plenty of time for it to get in your hands before the first of the month! Plus, we pay for upgraded shipping of 1-3 days priority mail.
Once a package is dropped off with USPS, it is out of our hands. Weather, holidays, etc. can impact delivery timeframes.
Please check your e-mail for tracking information and updates!
All orders renew on the 1st of every month. If your account says the 2nd, it’s because of time zones! Technically it renews on the 2nd at UTC 00:00, which should fall on the 1st for you, depending on your time zone.
We bill on the 1st so we can custom print time-sensitive products, such as the Daily Income Producing Activities checklist. As soon as we receive the custom printed items, we ship out the boxes, which is why your box may ship well before the 20th!
If you subscribe after the 19th of any given month, your first box will ship out the 20th of the following month. However, IF we have boxes left, we will add a step on to the checkout process letting you choose which box you’d like to receive. If you purchase the box that has been cut off, that box will ship out within 5 business days and your renewal date will be set for the 1st of the upcoming month. We cannot guarantee boxes purchased after the 19th of the month will arrive by the 1st when the dated inserts begin. Click here to view the full Subscription Schedule.
Right now we only ship to the United States, Puerto Rico, U.S. Virgin Islands and Guam.
Shipping out of the states/ US territories can get a little crazy – both shipping cost for you and a longer delivery time.
However, we are open to creating a custom order if you are willing to pay the additional fees and wait a bit longer for your box!
Interested? Just text us at (980)825-5692 and we can look up rates for you!
No, the Business Building Planner is an optional add-on for our subscribers! Some subscribers choose to use their own A5 Planner. If you decide to add it to your order, it will ship separately on our weekly ship day via Media Mail.
Our full size box comes with all of your business building necessities which includes: 20 post cards perfect for your team or customers, 100 pages of business building inserts, and a social media digital toolkit (stories and stickers). Plus 4-7 monthly surprises perfect to keep or gift!
If you opt for the Mini-Mailer, you will receive 20 postcards, 100 pages of business building inserts and access to the digital toolkit. Sorry sister, no extra goodies in the mailer.
*Please see the Planner FAQ section at the bottom of this page for more information
The Business Building Planner includes:
- Elegant Quilted Binder in Black or Blush
- 6 Frosted Luxury Dividers
- (This Month, Daily IPAs, Prospects, My Business, Training, Etc.)
- Business Builder Starter Kit:
- My Prospect Lists
- My Business Growth Tracker
- My Daily Numbers Tracker
- Business Builder Information Sheets
- Customer Information Sheets
- Blank Note Pages
The Business Building Planner is meant to be a starter kit for The Tribe Box! Each month in your subscription you will receive inserts to add to your planner.
You do not have to purchase the Business Building Planner. If you already have a Planner you’d like to use that’s completely fine! However, we highly recommend the Business Building Planner since it comes with all of your getting started resources, worksheets and organizational dividers. Plus, it’s gorg!
Unless otherwise stated, you cannot combine offers at this time. You can, however use UNLIMITED referral credits on top of any promotions we have going on!
* The TRIBE15 discount is good towards your first box. This does not apply to the Business Building Planner add-on.
No, you can cancel at any time! * If you subscribed for a 6 or 12 month promotional commitment, please see the Commitment Terms FAQ section.
Hey girl, we know life happens. And that’s okay! If you subscribed for a month-to-month plan, you can cancel your membership and discontinue your monthly payments at any time. Just log in to your account and follow the cancellation instructions.
You must cancel your subscription 24 hours before the renewal date. All cancellation requests received after the renewal date will apply to the following renewal.
If you took advantage of our promotional offers and have committed to a 6 or 12 month subscription, please see the section on this page titled “Commitment Terms FAQ”.
Sorry, we do not offer refunds on boxes that have already been shipped. This subscription is a surprise box so that’s a risk you are agreeing to when you subscribe. If you don’t like the box contents, then that is the perfect opportunity to gift some of the items to your customers and team members. But make sure you cancel your auto-renewal so you aren’t stuck with another shipment!
This will rarely happen, but from time to time we may have to sub out a product in your box for reasons outside of our control. For example, if a vendor shorted us or something came in damaged.
BUT, we always will substitute it with something of equal or greater value. We promise!
We do our best to pack our boxes so that they arrive in perfect condition! But, sometimes things happen. Please submit a support ticket within 3 days of receiving your box if something is damaged. If we have that item in stock, we will send you a replacement. If not, we will send you something of the same value or greater. Sorry, no refunds.
If your shipment was returned to us, we will be happy to update your address and send it again for a $8.95 re-ship fee.
We know how frustrating it can be for packages to go missing! However, we’ve sent the package to the address you’ve listed so unfortunately it is out of our hands now! We pay additional fees to insure every box, so please check with your local USPS and file a claim to be reimbursed for your missing box.
Great question! You can visit this page to learn all about our Refer & Earn program, and read through the FAQs.
Commitment Terms FAQ
When you subscribe for the 6 or 12 month commitment term, you are given your Business Building Planner ($99 Value) for free as an upfront gift for committing to growing with us!
The 12 month commitment plan also includes a free box on your 12th month! This coupon will automatically be applied after 11 successful monthly payments.
*12 month commitment terms prior to 08/11/21 are on our original terms. Please see the terms and conditions for all details. Offers cannot be combined.
Because of the steep discounts and promotions offered, when you subscribe for the 6 or 12 month commitment term, you won’t be able to cancel your subscription from your customer login area until the commitment term end date is reached.
However, if you really want to cancel we have a solution for you! Just e-mail support@trainyourtribe.com.
Free Planner Offer Cancellation Policy: To cancel, we just ask that you pay $49 for the Business Building Planner you received for free for your first month.
It’s a pretty simple process and one we can handle for you on the backend.
* Train Your Tribe Co. reserves the right to send any past due accounts to our collections company after numerous failed payment attempts.
Why do we have this policy? Most subscription boxes require you to pay for 6 or 12 month subscriptions up front for offers like. these. Which can be A LOT of money at once. We decided not to do this and break it into monthly payments as you grow your business. Plus, we’ve given you a Planner for free. A free Planner to you isn’t a free Planner to us! It’s an upfront discount to help you get started and reward you for committing to growing with us for 6 or 12 months. We hope you understand and know that we are willing to work with you all that we can!
Want another option? Gift the items in your box to someone on your team! They’ll love that!
12 month commitment terms prior to 08/11/21 are on our original terms. Please see the terms and conditions for all details. Offers cannot be combined.
Because of the steep discounts and promotions offered, when you subscribe for the 6 or 12 month commitment term, you won’t be able to cancel your subscription from your customer login area until the commitment term end date is reached.
However, if you really want to cancel we have a solution for you! Just e-mail support@trainyourtribe.com.
- Free Planner Offer Cancellation Policy: To cancel, we just ask that you pay $49 + shipping for the Business Building Planner you received for free for your first month. If you subscribed with the 12 month commitment, you also will be asked to pay back the 10% discount on the boxes you’ve received so far.
- Free First Box Offer Cancellation Policy: To cancel, we just ask that you pay back the free box you received your first month. If you subscribed with the 12 month commitment, you also will be asked to pay back the 10% discount on the boxes you’ve received so far.
It’s a pretty simple process and one we can handle for you on the backend.
* Train Your Tribe Co. reserves the right to send any past due accounts to our collections company after numerous failed payment attempts.
Why do we have this policy? Most subscription boxes require you to pay for 6 or 12 month subscriptions up front for offers like. these. Which can be A LOT of money at once. We decided not to do this and break it into monthly payments as you grow your business. Plus, we’ve given you a Planner for free and possibly an extra 10% discount. A free Planner to you isn’t a free Planner to us! It’s an upfront discount to help you get started and reward you for committing to growing with us for 6 or 12 months. We hope you understand and know that we are willing to work with you all that we can!
Want another option? Gift the items in your box to someone on your team! They’ll love that!
YES, absolutely! This is another reason why we didn’t want to charge up front for long-term commitment plans. We wanted to give you the opportunity to Refer & Earn towards your future boxes. You receive $5 off for every friend you refer! Learn more here.
The Business Building Planner is our gift to you for committing to growing with us this year! You will only be charged an $8.95 set up fee at checkout since we ship our planners separately from The Tribe Box. If you subscribe to the 12 month commitment term, your 12th box will be free. You just pay shipping!
Please note, at check out you will see a $8.95 shipping charge and $8.95 set up fee. The shipping charge is for your first Tribe Box subscription box, the set up fee is for the Planner which ships separately.
No, it will not! Our goal is that our subscription box is SO helpful to your business, you don’t want to go without it! Your subscriptions won’t cancel after the expiration of the commitment period but will continue indefinitely until necessary action is taken to cancel the account.
To cancel, just log in to your account and update your preferences.
Things happen, we get that! You will be allowed to skip two months without being penalized. If you skip a third month, your account will automatically be charged the cancellation fees and your subscription will be cancelled. If at this point you’d like to re-subscribe, we can apply your cancellation fees to your next box and reactivate your account. By agreeing to our commitment terms, you are agreeing to six or twelve monthly payments. If you skip a month, you will still be responsible for the remaining months on your term.
Yes, month-to-month subscribers may absolutely upgrade! Your commitment term count will start at the time of your upgrade, meaning past orders do not count towards the total months required for the offer(s).
However, our Commitment Term promotions are only valid once per customer. Current or Past Commitment Subscribers cannot resubscribe and receive the Free Planner, even if a new account is created.
Train Your Tribe Co. reserves the right to cancel any orders that do not follow these terms and conditions. (Example: Customer A subscribed in the past to a Commitment Term and received a free planner. Customer B subscribed in the past to a Commitment Term and received a free box. Neither Customers are eligible for the Current Commitment Term Promotion.)
All sales are final, but here’s what we recommend! You could upgrade to a commitment term then use the extra planner as an incentive for your team. Or, use one planner for your Daily IPAs and grab a different color planner to keep up with your team, customers and prospects!
No, promotions cannot be combined.
Planner FAQ
Unless you subscribe to the 6 or 12 month commitment, the Business Building Planner is an optional add-on for our subscribers! Some subscribers choose to use their own A5 Planner. If you decide to add it to your order, it will ship separately on our weekly ship day via Media Mail.
- Elegant Quilted Binder in Black or Blush
- 6 Frosted Luxury Dividers
- (This Month, Daily IPAs, Prospects, My Business, Training, Etc.)
- Business Builder Starter Kit:
- My Prospect Lists
- My Business Growth Tracker
- My Daily Numbers Tracker
- Business Builder Information Sheets
- Customer Information Sheets
- Blank Note Pages
The Business Building Planner is meant to be a starter kit for The Tribe Box! Each month in your subscription you will receive inserts to add to your planner.
Each month, The Tribe Box will include:
- Holiday Calendar
- Daily Social Media Prompts
- Daily (Dated) Income Producing Activities Checklists
- Goal Sheets
- Month End Review Sheets
- Team Call Note Pages
- Note Pages
Some months a challenge will be included in the inserts as well!
No! If you already have a Planner you’d like to use that’s completely fine! However, we highly recommend the Business Building Planner since it comes with all of your getting started resources, worksheets and organizational dividers. Plus, it’s gorgeous!
Our Planner is the standard A5 6 ring size, as are our inserts.
Most generic inserts will fit, depending on the vendor and if they follow the standard size guidelines.
Yes! Just email us at support@trainyourtribe.com and we can add the Planner to your account and charge the card you have on file for $49 + shipping. It will ship separately on our weekly ship day via Media Mail.
At this time, our Business Building Planner is only available for subscribers at a discounted rate of $49. Eventually, it will be available for purchase by itself at the regular price of $99.
However, since our Planners are custom/handmade, we have limited quantities available. At this time, we are reserving all Planners for our subscribers.
If you’d like to stay updated on one-time products, make sure you subscribe for our mailing list at the bottom of this page.
Yes! Your Planner will ship separately on our weekly ship day via Media Mail. Shipping can take 2-8 days.
Starter Kit FAQ
Our Business Building Starter Kit Includes:
– Quilted Luxury Planner (Champagne, Blush or Black)
– Postcard Case designed to fit your monthly tribe. postcards
– Luxury Champagne Business Card Holder
– On-the-go Clear & Rose Gold Planner Cover
– Set of 2 Goal Setting Sticky Notes
– Color Coding Stickers
– “Shh.. I’m on a live!” Door Hanger
– Set of 12 Consistency Tracker Bookmarks
– 6 Frosted Dividers
– Getting Started Guides
– Prospect Lists
– Team Trackers
– Customer Trackers
– Expense Trackers
– Note Pages & More!
*Will ship separately from The Tribe Box within a week of purchase.
No, the Business Building Planner comes with the Starter Kit when added on to a month-to-month subscription.
Since the Business Building Planner is free if you subscribe to a 6 or 12 month commitment, you can opt to upgrade to the Complete Starter Kit for an additional $38.90.
Starter Kits ship separately from The Tribe Box within a week of purchase.
Yes! Current subscribers can upgrade to the Starter Kit by emailing support@trainyourtribe.com.
The Starter Kit upgrade is $38.90 and includes shipping, plus:
– Postcard Case designed to fit your monthly tribe. postcards
– Luxury Champagne Business Card Holder
– On-the-go Clear & Rose Gold Planner Cover
– Set of 2 Goal Setting Sticky Notes
– Color Coding Stickers
– “Shh.. I’m on a live!” Door Hanger
– Set of 12 Consistency Tracker Bookmarks
YES!
- Month to Month Subscribers:
- Planner Only, $52 includes Shipping
- Starter Kit with Planner, $87.90 includes shipping
- Starter Kit Upgrade, no planner, $38.90 includes shipping
- 6 or 12 month Commitment Subscribers:
- Planner: Free
- Starter Kit Upgrade: $38.90 (shipping listed as a setup fee at checkout)
Digital Toolkit FAQ
To log in to your toolkit, visit www.thetribebox.com/digital and click on the link on the page.
Your login and username are both your email address.
Our Digital Toolkit is updated on or around the 1st of every month. Sometimes we release it early!
Our Digital Toolkit includes Canva Templates, GIF passwords, PDF downloads, Ready to go templates, story stickers, social ideas and more!